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Customer Reviews on Lousy Solutions' Services
Reviews from Google, Facebook, Yellow Pages and our own Customer Feedback Surveys
We strive to provide the very best service to all our customers whether it is managing a school program, an in-home service to remove nits, or teleadvice.
We view all feedback as a valuable gift, and we want to thank our customers for taking the time to let us know how we’re doing and how we can improve. If you would like to leave feedback please do so through our Contact Form or review us on Google, Yellow Pages, or Facebook . We also regularly send out a customer feedback survey to provide an opportunity to hear from our customers directly
In-home service
"Quick, Prompt Service With Fantastic Results
We were freaking out when our kids returned from a weekend camp only to find out that they had creepy crawlies in their hair. A quick google found Lousy Solutions, web site was informative so I called and managed to get an appointment within a few hours. Professional service with a great outcome."
TeleAdvice
"Amazing phone consultation for 20 minutes determining whether dandruff or nits. Helping a desperate mum in time of need. Highly recommend service will definitely utilise in future. Great to be able to do consult from own home in real time through phone/ photos and videos. Put my mind at ease."
TeleAdvice
"Yola rang straight away and talked me through everything. She felt all was well and I was grateful for her honesty when she ‘talked herself out of a job!’ She was very helpful and gave very good advice, I feel confident moving forward and know I can get back in contact if needed. Would highly recommend."
TeleAdvice
"Yola was so incredibly helpful when I contacted her to discuss treatment options. Highly recommend her service."
TeleAdvice
"Yola - what a knowledgeable human. Appreciated her time and expertise. I would highly recommend lousy solution for all your concerns and nitty gritty questions."
Customer Feedback Survey Oct 2023
In-home service
"Yola was so professional, came out to our home on the day I called, and treated our daughters hair. My daughters hair is very very thick and curly and Yola managed to get rid of all the nits. She was very knowledgeable and explained how to make sure the treatment worked, and it did! The nits were gone."
Mobile service
"I couldn’t recommend Yola highly enough. She is a wealth of knowledge when it comes to nits and has a calm, reassuring demeanor. She treated my family and young son with great care and efficiency, and I will definitely be recommending her to friends and family."
In-home service
"I would absolutely recommend Yola. Not only did she almost immediately respond to my message for help, despite it being after 11pm, she also made me feel more at ease offering to lock in some time for treatment the next day as I had requested. She was very accommodating, punctual and had a lovely manner. Yola was friendly and professional. I was a bit conscious that I would need to do the second treatment myself and Yola suggested that I get involved at that time under her guidance to ensure I felt more confident when I needed to do this solo. Yola also provided a take home information sheet and offered suggestions on how to keep abreast of possible further issues. Thankfully, Yola with her experience was also able to assess my boys hair and note that I had acted quickly which was also a relief. I would not hesitate to request Yola again should I need."
Customer Feedback Survey Oct 2023
"She was very detailed in giving out the information in relation to the matter. She listened patiently to all my concerns and addressed each one of them, one could tell she has sufficient expertise. She was very flexible with dates and time, willing to work with us to accommodate our needs."
Customer Feedback Survey Oct 2023
"Quick response, targeted, easy to follow advice, considerate to my concerns"
"I could not recommend Yola enough.
Right from the beginning she made my normally shy 6 year old daughter feel so comfortable.
She explained the process not only to me but to my daughter as she went along.
She was very professional but also warm and friendly throughout the process and welcomed any questions I had.
She also brought a little goody bag for my daughter, which she loved.
Thanks again Yola ❤️"
Customer Feedback Survey Apr 2023
"The nit treatment & combing through hair worked in ridding the problem!"
"I highly recommend Yola and her business Lousy Solutions for anything related to those pesky lice (just typing their name makes me want to scratch my head). Aside from her knowledge and empathy as a parent having dealt with infestations, Yola is a true professional in setting up a system for your school or childcare. I was a parent volunteer in the first school she implemented a head lice control program and its success was matched with how easy it was for other parents, teachers and management to interact with Yola"
Customer Feedback Survey Apr 2023
"Yola was quick to respond to my initial enquiry. She provides a mobile/in-home service which was very helpful. She was knowledgable, friendly and the treatment was very effective."
Recently utilised this services within a work context and was very impressed by the prompt response, as well as the professionalism, kindness and thoroughness demonstrated by Yola in her work. The follow up support was also excellent. Could not recommend this service more.
“Yola really knows her stuff. She has extensive knowledge on all things parasitic as well as being empathetic and understanding of the situation."
"I highly recommend Lousy Solutions for advice and treatment for head lice. Yola is experienced,
knowledgeable and reliable and I’m going straight to Lousy Solutions if our family or friends have another lice issue"
Customer Feedback Survey Apr 2023
“Great advice.”
Customer Feedback Survey Apr 2023
"Yola was lovely to deal with. Very knowledgeable"
Facebook Review Apr 2021
“Yola is so wonderful and patient, listened to my situation and was able to give me a few different options on how to treat everyone. Yola is lovely and very knowledgeable. Answered all my questions and follow up questions.”
Customer Feedback Survey Apr 2023
"Yola was lovely to deal with. Very knowledgeable"
Customer Feedback Survey Apr 2023
"At home was convenient but more expensive."
Customer Feedback Survey Apr 2023
“Quick response, clear advice, personable service”
“Yola is personable and understanding of all needs. She provided great advice and was full of information."
Customer Feedback Survey Apr 2023
"Yola is delightful, knowledgeable and helps to ease anxious minds about the unfortunate lice experience."
Customer Feedback Survey Apr 2023
“Yola was very thorough and informative. She was gentle with my kids and made them feel at ease which made an unpleasant treatment very comfortable. She was excellent with communication and accommodating"
Customer Feedback Survey Oct 2023
"The advice provided was practical and sensible. Helped out my daughter considerably."
Customer Feedback Survey Oct 2023
"Very polite & her treatments are effective"
Customer Feedback Survey
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Customer Feedback Survey
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