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Lousy Solutions Privacy Policy

Lousy Solutions is committed to providing quality services and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. In general, the personal information which we collect from you will depend on the type of relationship we have with you and may include your name, contact details, your general dealings with Lousy Solutions and other information that you have provided to us as a result of any communication, dealings, or transaction. Personal information that we collect and hold is information that is reasonably necessary for the proper performance of our functions and activities in providing face to face and remote services.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, by video call, by facsimile, by email, via our website or social media, from your website or other online accounts, from media and publications, from other publicly available sources, from cookies, from identifiers for mobile devices, from third parties.
​We collect your Personal Information for the primary purpose of providing our services to you, to communicate with you, seek feedback from you and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us at​
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
If you choose not to share this information with us, we may not be able to provide you with the services you request.

Cookies are used on our website for important reasons, such as:

  • To better serve our visitors and customers when they return to the website.

  • To identify registered members (users who registered to our site).

  • To enable anonymised tracking of users’ browsing patterns in order to provide statistical information to improve the usability of the sites

  • To secure our website and enable safe use.

  • To understand our visitors and customers better

 A cookie is a piece of data that a site can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you.
You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, some pages in the site may not work properly.
Cookies are either persistent or session based. Persistent cookies are stored on your computer, contain an expiry date, and may be used to track your browsing behaviour upon return. Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.
For more information on the use of cookies and your privacy view OAIC  website.

Google Analytics
Lousy solutions uses the services of Google Analytics to  provide better services to our customers and to make the website better through understanding how our website is used. (See how Google Analytics uses data collected from our website at )
Google Analytics does not identify individual users or associate your IP address with any other data held by Google. 
Google Analytics transmits website traffic data to servers offshore.
You can opt out of Google Analytics cookies by installing an add-on for your web browser.

Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be collected or used by us:

  • When it is necessary in order to provide the services requested (primary purpose).

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

We will not collect personal or sensitive information about you unless that information is necessary for our business purposes. If you choose not to share requested information with Lousy Solutions, we may be unable to provide you with the products or services you require.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in some circumstances including the following:

  • Third parties who are hired to provide services on our behalf, including but not limited to organisations that provide data processing, mailing services, billing services, printing and fulfilment services. Those companies will be permitted to obtain only the personal information required to deliver the specific service and we will be required to show, through submission of their own privacy policy, that they have also adopted the APPs.

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Disclosure of personal information to overseas entities.
Lousy Solutions may from time to time utilise the services of external vendors that store information outside of Australia. We will take all reasonable steps to ensure that any personal information which is transferred outside of Australia will not be used or disclosed by the recipient inconsistently with the Australian Privacy Principles.

Lousy Solutions does not condone "spamming". Spamming is defined as sending unsolicited e-mails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who has declined to receive such communications. If Lousy Solutions believes that certain information is of importance to you, we may inform you by e-mail but will give you the choice to opt out of receiving further communications of this type.

Access to your Personal Information
You may access the Personal Information we hold about you and request it be updated and/or corrected, subject to certain exceptions.
If you wish to access your Personal Information, please contact us in writing.
Lousy Solutions will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Inquiries
Please contact us if you have any comments, queries, concerns or complaints about the personal information that Lousy Solutions holds about you or the way we handle that personal information. Our contact details for privacy queries are set out below:
Lousy Solutions Privacy Officer
Phone: +61 423 066 556
Last updated: 14/03/2023

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